Skip to content
Myra AI Workspace Tenant Manual Updated · 01 Sep 2026

Managing roles

Your own role puts a set of permissions together for the tenant.

Creating a role

The following requirements are met:

  • ☑ Your user account has the Manage roles within the tenant permission.
  • ☑ Your user account has every permission that the new role is to get.

Proceed as follows to create a role:

Custom roles view with the New role button

Custom roles view

  • ► In the User Management area, open the Custom roles tab.

    • ▷ On the start page, click on your name at the bottom of the navigation bar.
    • ↳ The user menu opens.

    User menu with the groups and the Log out entry

    User menu

    • ▷ In the Workspace group, click on the User Management entry.
    • ↳ The navigation bar shows the User Management area. The Members tab is open.

    Navigation bar in the User Management area

    Navigation bar in the User Management area

    • ▷ Open the Custom roles tab.
    • ► Click on the New role button.
    • ↳ The New role dialog opens.

New role dialog with the Name field and the modules of the permissions

New role dialog

  • ► Enter the name of the role.
  • ► Select the permissions in the modules.
  • ► Click on the Create role button.
  • ➔ Myra AI Workspace creates the role. The role is available for selection in the Members view.

Custom roles view with the new role in the list

Custom roles view with the new role

Note

You do not give a permission that your own user account does not have. The editor shows it as not assignable.

Data in the New role dialog

New role dialog with the Name field and the modules of the permissions

New role dialog

You set the following data at creation:

Item Description
Name Name of the role, for example Support agent. The name appears in the Role column of the list. The item is mandatory.
Description (optional) Describes what the role is for. The description appears below the name in the list.
Permissions Permissions of the role. The editor lists them per module. One tab per module opens its permissions.

The following options are available in the dialog:

Option Description
Create role button Creates the role. During the creation, the button shows Saving....
Cancel button Closes the dialog without creating the role.

Note

If the name field stays empty, the dialog shows A role name is required. If the name is already taken, the dialog shows A role with that name already exists. If you grant a permission that you do not hold yourself, the dialog shows You cannot grant a permission you do not hold yourself.

Editing a role

Proceed as follows to edit a role:

Custom roles view with the list of your own roles

Custom roles view

  • ► In the User Management area, open the Custom roles tab.

    • ▷ On the start page, click on your name at the bottom of the navigation bar.
    • ↳ The user menu opens.

    User menu with the groups and the Log out entry

    User menu

    • ▷ In the Workspace group, click on the User Management entry.
    • ↳ The navigation bar shows the User Management area. The Members tab is open.

    Navigation bar in the User Management area

    Navigation bar in the User Management area

    • ▷ Open the Custom roles tab.
    • ► Open the role.
    • ↳ The Edit dialog opens.

Edit role dialog with the selection of the permissions

Edit role dialog

  • ► Change the selection of the permissions.
  • ► Click on the Save changes button.
  • ➔ Myra AI Workspace applies the change for every user account with this role.

Custom roles view with the role changed

Custom roles view

Data in the Edit NAME dialog

Edit role dialog with the selection of the permissions

Edit role dialog

You change the following data in the dialog:

Item Effect of the change
Name Changes the name of the role in the list and in the assignment on the user account.
Description (optional) Changes the description below the name.
Permissions Changes the permissions of the role. The change applies to every user account that the role is assigned to. Effective permissions are the union of the platform role of the account and every assigned role.

The following options are available in the dialog:

Option Description
Save changes button Applies the changes. During the saving, the button shows Saving....
Cancel button Closes the dialog without applying the changes.

Note

If the role includes permissions that you do not hold yourself, the dialog shows This role includes COUNT permission(s) you do not hold yourself. You can rename it, but changing its permissions requires an admin who holds them.

Deleting a role

Proceed as follows to delete a role:

Custom roles view with the list of your own roles

Custom roles view

  • ► In the User Management area, open the Custom roles tab.

    • ▷ On the start page, click on your name at the bottom of the navigation bar.
    • ↳ The user menu opens.

    User menu with the groups and the Log out entry

    User menu

    • ▷ In the Workspace group, click on the User Management entry.
    • ↳ The navigation bar shows the User Management area. The Members tab is open.

    Navigation bar in the User Management area

    Navigation bar in the User Management area

    • ▷ Open the Custom roles tab.
    • ► Delete the role.
    • ↳ The Delete the role ? Its permissions and every user assignment are removed with it. query opens.

Query before the deletion of a role

Delete role query

  • ► Confirm the query.
  • ➔ Myra AI Workspace deletes the role. If the step fails, the view shows Could not delete the role.

Custom roles view without the role deleted

Custom roles view without the role

Effects of the deletion

The deletion has the following effects:

Object Effect
Role Myra AI Workspace removes the role from the list.
Permissions Myra AI Workspace removes the permissions of the role.
User assignments Myra AI Workspace removes every assignment of the role. The user accounts concerned keep only the permissions of their platform role and of their remaining roles.

Note

If the role cannot be deleted, the view shows Could not delete the role.

Note

The Custom roles tab does not appear for the AI Manager and Finance roles. Neither role assigns roles. The Roles & permissions tab shows the system roles of Myra only. You do not create a role there.