Internal gateway error

The gateway shows Internal gateway error — the request never reached the model.

Cause

The request failed in the gateway before it went to a provider.

Solution

Gateways view

• ► In the Settings area, open the Gateways entry.

  • ▷ On the start page, click on your name at the bottom of the navigation bar.
  • ↳ The user menu opens.

  

  User menu

  • ▷ In the My Account group, click on the Settings entry.
  • ↳ The navigation bar shows the Settings area. The Gateways entry is open.

  

  Navigation bar in the Settings area

• ► Check the provider configuration of the gateway.

• ► Open the Request Logs group.
• ► Check the trace of the request.
• ► Remove the cause reported.
• ► Send the request again.
• ➔ The gateway sends the request to the provider.