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Myra AI Workspace Tenant Manual Updated · 01 Sep 2026

Gateway configuration error

The gateway shows Gateway configuration error — check the gateway's provider settings.

Cause

The provider settings of the gateway are incomplete or contradictory.

Solution

Gateways view with the list of the gateways

Gateways view

  • ► In the Settings area, open the Gateways entry.

    • ▷ On the start page, click on your name at the bottom of the navigation bar.
    • ↳ The user menu opens.

    User menu with the groups and the Log out entry

    User menu

    • ▷ In the My Account group, click on the Settings entry.
    • ↳ The navigation bar shows the Settings area. The Gateways entry is open.

    Navigation bar in the Settings area

    Navigation bar in the Settings area

  • ► Open the gateway.

  • ► Check the providers, the enabled models, and the URL overrides.
  • ► Click on the Save changes button.
  • ➔ The gateway accepts the requests again.